Frequently asked questions
Do you offer a mobile service?
I do not offer mobile services anymore.
What if I cannot have a patch test?
A patch test is a manatory requirment for treatments that use tints and chemical solutions. Patch tests are to be done at least 48hours before the treatment. If for any reason you cannot have one done then the treatment will not be able to be carried out. Patch tests cannot be sent out anymore and must be done in the salon.
Patch testing is to be done for EVERY new client to Polished Beauty, clients who have gone 6 months between treatments and clients who have had a change in medical history (this includes having had COVID 19 or a COVID vaccination.)
Do you provide vouchers?
Yes I can provide vouchers. These can be posted to you and can be for a specific treatment or a special amount.
How do I pay?
My payment methods have changed, I can now accept card payments over Fresha my new online booking system. I can also accept cash.
How do I book an appointment?
Its easy, please send me a message via my Contact me page or send me a text message. I can also answer phone calls but this can be tricky to answer my phone in the day so best to text or message and I will get back to you ASAP.
What is your cancellation policy?
Unfortunatly due to high cancellations and no shows I have had to introduce a cancellation policy .
Please let me know at least 48hours before your appointment.
Less than 48hours notice will incur a 50% fee of the treatment.
Less than 24hours Notice will incur 100% of the treatment price
No shows unfortunately will not be able to book in again.